Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- use our appointment request form – Monday to Friday, 6.30 to 4.30pm
If you are unable to use the online form or it is after 4.30pm, please:
- phone us on 0116 235 0435, 8am to 6.30pm
- Please be aware the PSA / Receptionists will still have to complete a form for the triage team so you may be asked more questions that normal.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- use our appointment request form – Monday to Friday, 6.30 to 4.30pm
- We aim to respond to your request by the end of the next working day. The response may be booking you an appointment, a telephone call, a message with some advice or a referral to someone else (like a physio or a pharmacist)
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
If you are unable to use the online form, please:
- phone us on 0116 235 0435, 8am to 6.30pm
- Please be aware the PSA / Receptionists will still have to complete a form for the triage team so you may be asked more questions that normal.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
Please inform us as soon as possible in order for us to give the appointment to someone else.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – eConsult
- phone us on 0116 235 0435 – Monday to Friday, 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Whilst we are happy to make a home visit to those patients who are too ill to attend surgery or are housebound, we would ask patients to use this service considerately.
We find it is much more effective for us to see our patients at the surgery where there are the facilities for examination and investigation (eg. blood tests or heart tracings etc) when needed.
If you do need a home visit please request it before 10am where possible. Please request a home visit through the eConsult platform which you can use through the NHS App. A doctor will call you first to arrange the home visit at an appropriate time.